At Farmdrop Plus, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we have outlined our refund policy below to address your concerns and provide a clear process for refunds.
1. Eligibility for Refunds
1.1. We accept refund requests for the following reasons:
- Damaged or Defective Products: If the products you receive are damaged or defective upon delivery, we will issue a refund or replace the item, as per your preference.
- Incorrect Orders: If you receive an order that does not match what you originally ordered, we will arrange for the correct products to be sent to you or issue a refund.
1.2. We do not offer refunds for the following reasons:
- Change of Mind: We are unable to process refunds for orders where you have simply changed your mind or no longer want the products.
- Quality Expectations: As our products are sourced from local farmers and producers, there may be natural variations in color, size, or flavor. We do our best to provide accurate descriptions, but these variations are not grounds for a refund.
2. Requesting a Refund
2.1. To request a refund, please follow these steps:
- Contact our customer support team within 72 hours of receiving your order by emailing [email protected]. . Please provide your order number and details about the issue.
- Our customer support team will review your request and may request additional information or images to assess the issue.
- If your refund request is approved, we will process the refund within [number] business days. The refund will be issued to the original payment method used for the purchase.
3. Cancellation and Changes to Orders
3.1. You may cancel or make changes to your order up to 2 hours before the scheduled delivery date. After this time frame, cancellations and changes may not be possible. Please contact our customer support team for assistance with order modifications or cancellations.
4. Contact Information
4.1. If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at farmdrop.media|@gmail.com
Policy Changes
5.1. FarmDrop Plus reserves the right to update or modify this refund policy at any time. Any changes will be communicated to customers through our website.
We appreciate your trust in FarmDrop Plus for your everyday essentials. Our commitment is to provide you with the best quality and service possible, and we are here to address any issues you may encounter promptly and professionally.
24/03/2025
